Booking & Cancellation Policies
Special policies – Health directives – Our priority is taking care of your safety, as well as providing you with high quality accommodation and service. Belle Bois follows NSW Government directives. We are happy to provide a full refund on forward bookings which cannot proceed due to government directives and restrictions preventing you travelling on the dates of your booking.
Standard policies – All services booked with Belle Bois are subject to the following policies which will be enforced in all circumstances. You will be required to provide valid photo identification and credit card details as security on arrival.
As a very small boutique accommodation business, late cancellations and booking changes have a significant impact on our business, so our booking and cancellation policies will be applied in all situations. To provide adequate protection against unforeseen circumstances and cancellation of your travel plans we strongly recommend travel insurance.
Booking terms – Bookings can be made online or by telephone – www.bellebois.com.au, +61 (0) 2 6397 5700, Third party online travel booking agents. A deposit equal to the first night of stay is required to secure a booking. Payment can be made by credit card using Visa or Mastercard when booking online or by phone. A booking confirmation is instantly available when valid credit card details are provided. Bookings paid for by bank transfer will be confirmed on receipt of the booking deposit amount in the Belle Bois Pty Ltd bank account. The balance of the payment for a booking during peak periods is due 30 days before the check-in date. Peak periods are:
Public holidays, School holidays, Long weekends, Peak birding season, Local events – Rylstone street fair, Mudgee wine and food week etc. The balance of the payment for a booking outside peak periods is due on arrival at Belle Bois. Belle Bois reserves the right to create special packages, promotions or offers with terms and conditions which override these general booking terms and conditions, and to share your contact information with service providers delivering part of any package you book.
Booking cancellation or changes – Cancellation or changes to bookings incur a charge of $50. Cancellation of a booking or changes to the dates such as moving the dates of the booking or reducing the number of nights within 14 days of the arrival date will forfeit the full amount due for the booked nights. Cancellations notified more than 14 days prior to the arrival date will be entitled to a refund of money paid less a $50 cancellation fee. “No shows” – if you do not arrive and/or stay for the entire number of nights that have been booked no refund will be given.
Minimum stay booking policy – A minimum 2 night stay is required when booking a Friday or Saturday night. A minimum 3 night stay is required on all long weekends and add any special local periods/events. Where a 1 night gap between bookings arises, a 1 night stay will be available to book. 1 night stays on Friday, Saturday, Sunday, long weekends and in special periods are subject to availability.
Extra occupancy, children, and pets – Belle Bois provides a peaceful escape for adults, looking to spend time out to relax, recharge, and enjoy the natural beauty and attractions in the Capertee Valley and surrounding areas. There are no roll-away beds, sofa beds or cots available in any of the suites. Belle Bois is not set up as a family holiday destination and is not self-catering accommodation. The property is a rural property which presents safety issues for children. Before proceeding with a booking, contact Belle Bois to discuss your accommodation needs if there will be anyone under the age of 18 in your party. Accepting a booking including guests under 18 years of age is at the discretion of the hosts. Room rates advertised as adults only cannot include children in the booking. Visitors of paying guests are not permitted to bring anyone under the age of 18 onto the property without prior arrangement and the agreement of the hosts. Guests are NOT permitted to bring their pets onto the property. The property is managed with biosecurity, organic certification and livestock protection in mind.
Excess cleaning and damages – Smoking is not permitted anywhere on the property. A minimum cleaning surcharge of $300 will apply if guests smoke inside or in proximity to the buildings. Excess cleaning – It is the guests’ responsibility on departure to leave the suite in a respectable condition. We ask you to treat our property with respect and care. If extra cleaning is necessary a minimum charge of $100 will apply. Damages – Any breakages or damages to goods and property is the guests’ responsibility to pay for on departure. Wood fire – Guests must seek the assistance of the hosts to start and maintain the blaze in the combustion fireplace in the Great Room. For safety reasons, the fireplace is not used during total fire bans. While we understand that accidents can happen, Guests must notify the hosts of such incidents as soon as possible and definitely prior to their departure from the property. A $150 deposit is payable for each room booked as security to cover any costs incurred due to any breakage; damage; loss; misuse; lack of due care; excess cleaning requirements. The deposit will be charged to your credit card on arrival day. Upon departure and inspection of property by the hosts, the deposit is refunded within 7 working days.
Early arrivals and late departures – Check-in is available from 2 pm on your day of arrival. You are welcome to leave your luggage and relax in the Great Room or explore the property and surrounds prior to 2 pm. If your room is ready when you arrive we will be pleased to provide an early check-in for you. The normal departure time is 10 am. Late departure requests should be discussed with the hosts prior to the day of departure. We must allow adequate time to prepare for incoming guests, therefore allowing a late departure time will be subject to our ability to meet the needs of other guests too. Where a late check-out has not been pre-arranged with the hosts, a charge of $50 per hour or part thereof will apply to a late departure.
Group bookings, weddings, parties, events – Belle Bois is a privately owned property. When an accommodation booking is made, the use of the accommodation and grounds is for the number of booked and paying guests only. Permission for the use of the property for wedding groups, family groups or a group of friends must be requested and granted by the hosts, prior to making the accommodation booking. The hosts reserve the right to determine the appropriate use of the grounds and to request all persons abide by the conditions set out. The hosts reserve the right to turn away persons who have provided false information in their booking and retain all payments made for the booking.
